Vouch Support
For account, privacy, invitation, or verification issues, email ponomarev@email.cz. Include your app version and a description of the problem, but never send passwords, Apple authorization codes, banking credentials, or private keys.
Security concern
If you believe someone accessed your Vouch or Apple account, stop approving requests, secure your Apple Account from a trusted device, warn your circle through another known channel, and contact support. For immediate physical danger, contact local emergency services.
Push alerts are missing
- Open iOS Settings → Notifications → Vouch.
- Enable Allow Notifications, Sounds, and the desired alert style.
- Open Vouch while connected to the internet so the current APNs token can be registered.
- Ask another circle member to send a non-urgent test request.
Invitation does not work
Invitation codes are short-lived and single-use. Ask the circle owner for the current code and verify it through a channel you already trust.
Account and privacy
See the Privacy Policy or follow the account-deletion instructions. Privacy requests can also be sent to the support email above.